About Our Deliveries
At Home Interiors, we're committed to providing a great and memorable delivery service which is quick, efficient and hassle-free. We have various methods of delivery, this includes delivery directly from the Manufactures to our own delivery staff. Due to this our delivery times vary by product and manufacturer. Certain stock of products are in our show room and our warehouse, but the majority of the products we will order directly from the manufacturer. Almost all products will be delivered within 6 weeks though a minority of manufacturers do have a slightly longer lead time. As a valued customer we will always keep you informed of delivery times.
The supplier will make contact with you directly to advise of the delivery date approximtely ten days before the planned delivery takes place.
Deliveries made using this service will usually take place between the hours of 07:00 a.m. to 07.30 p.m., seven days a week. The supplier will send you a reminder text message 48 hours in advance of the delivery taking place.
Prior to delivery you are responsible for providing to us any information on any access restrictions leading to the property, eg. narrow roads, low bridges, or any known access restrictions within the property, e.g. winding staircases, narrow halls, high rise flats. This information can be entered when completing the order via the checkout section of the site, this will allow the supplier to make any special arrangements if needed.
On the day of delivery you will be contacted by the delivery team via a telephone call advising you of their anticipated arrival time, this is normally done thrity minutes to one hour prior to their arrivial. Upon on arrival the two man team will place the furniture in room of your choice, unpack and remove the packaging unless requested to do so by the yourself.
Damaged Goods Upon Delivery.
Should the product be identified as been damaged while the delivery team is still on site, the supply of parts or collection and replacement can be arranged by the customer, by contacting the supplier direct.